22nd CS improves processes, procedures

  • Published
  • By Senior Airman Tara Fadenrecht
  • 22nd Air Refueling Wing Public Affairs
MCCONNELL AIR FORCE BASE, Kan. --  MCCONNELL AIR FORCE BASE, Kan.- The 22nd Communications Squadron is improving some of their processes and procedures to better track requests and serve customers on base.

The changes will occur over the next several months and require help from the base populace. Instead of calling specific 22nd CS back shops for assistance, customers are encouraged to route all requests through the communication focal point.

“We’re going to get you what you need,” said Master Sgt. Noah Bugg, 22nd CS CFP section chief. “Let us create the ticket, let us ask some basic questions because we might be able to help route things faster or even get you quicker resolve than interacting with the back shops. When you call a direct line to a back shop, sometimes the people you need to talk to are actually out working onsite.”

The CFP, which is located in bldg. 739 and can be reached at (316) 759-2666, brings together 22nd CS Airmen from several Air Force Specialty Codes to one location.

“Ultimately we’ll have four to five AFSCs,” said Bugg. “So when you call in or show up, we might be able to resolve your issues within minutes.”

Funneling all requests through the CFP will also help 22nd CS personnel track and recognize recurring issues.

“We may be able to see something systematic happening trend-wise across the base, and then we can elevate it to our counterparts at Air Mobility Command,” said Bugg.

The procedural changes will take time to get into place, but will be an important part of the base’s overall mission success.

“We’re in the business of helping people,” said Bugg. "We need to be cognizant that pretty much everybody in the Air Force needs a computer or a phone to do their job. So many people are utilizing laptops or workstations for their daily production, so by being cognizant of that and mindful of our customer base, we can go forth and put out the best product we can. Our job is to make sure other people can do their jobs and execute the mission.”