AudioNOTES: Results just a phone call away

  • Published
  • By 1st Lt. Anson Lloyd
  • 22nd Medical Support Squadron
MCCONNELL AIR FORCE BASE, Kan. --  There is now an easier way to get your test results from your medical provider. The 22nd Medical Group provides an automated message service called AudioNOTES to communicate information, test results and instructions in a confidential and timely manner.

Your provider will use a secure voice mailbox to leave important messages for you, such as your lab results, x-ray readings or other instructions regarding your health care. You may access your personal voice mailbox from any telephone, 24 hours a day, 7 days a week.

When a message is left in your mailbox, you will receive an automated notification informing you that you have a new message. For this system to be effective, ensure your correct telephone number is registered in DEERS. Update your telephone number by visiting the ID card section at the 22nd Force Support Squadron in building 795. CAC Card holders can visit http://www.dmdc.osd.mil to update their information online.

For more information, ask for an AudioNOTES brochure at the clinic.

FREQUENTLY ASKED QUESTIONS
Can I talk to my provider if I have questions or concerns about my results?
You always have the right to speak to a member of your medical team. If you have questions after listening to your messages, call the clinic where you were seen and leave a message that you would like to discuss your AudioNOTES message.

Who has access to my voice mailbox?
Your medical team and anyone who knows your Personal Identification Number can access your voice mailbox. Keep your PIN in a secure location and share it with only those who you want to have access to your medical information. Your PIN number is good for three years.

What happens if I lose/forget my PIN number?
Call AudioNOTES customer service at (316)759-6549 during normal duty hours. The staff will reset your PIN and enable you to create a new PIN the next time you access the system.

Can I save my messages to listen to at a future time?
The messages you have listened to will automatically be saved for seven days. Unheard messages will be saved for 60 days. All messages will be removed from your voice mailbox after 60 days. If you have questions regarding messages once they have been erased, contact your medical team.