22nd LRS Airmen will save more than 400 hours a year

  • Published
  • By Airman 1st Class Christopher Thornbury
  • 22nd Air Refueling Wing Public Affairs
MCCONNELL AIR FORCE BASE, Kan. --  The 22nd Logistics Readiness Squadron customer service center Airmen have revised their schedule to save more than 400 man hours a year.

Each day, two customer service liaisons would participate in two Mission Impaired Capability Awaiting Parts briefings, one in the morning and another in the afternoon. As of three weeks ago, the afternoon meeting was dropped due to time consumption and redundancy.

"They were holding multiple briefings a day," said Maj. Robert Magee, 22nd LRS commander, "Which is unnecessary, but no one ever questioned it until recently because it was the old way of doing business."

The MICAP briefings inform maintenance commanders about the whereabouts of aircrafts parts. The second brief was to give an updated status on the MICAP parts as the day progressed, it used to take approximately an hour and a half that could have been spent tracking parts and helping others.

"With the freed time that had been previously spent on the second MICAP, we can now better assist Airmen with projects they are working on," said Staff Sgt. Jennifer Bartholomew, 22nd LRS customer support liaison.

According to Merriam-Webster, innovation is defined as a new idea, device or method. The customer service liaisons changed their method for desired results.

"We ended up saving massive amounts of administrative time," said Magee. "They have streamlined their process with more innovation and simplifying their system."